Contact us
A small editorial team, not a call centre and not a booking desk. There is no contact form and no ticket number here. Send an email and a person reads it.
Things worth writing to us about:
- A price on this site that has moved. These listings reprice with the date, the option and the group size, so if a card reads $58 (checked September 2026) and the listing says something else, we would rather hear it from you than catch it on the next monthly re-pull.
- A listing that has vanished, gone unbookable, or quietly changed what it includes. Whether the drinks package is unlimited or capped, whether live music is on board, and which dock a cruise actually leaves from are the lines that matter most: a tour that drops its live band or swaps a candlelit dinner for a standard buffet has changed the thing people book it for, and that is a correction we will make the same day.
- A factual error anywhere on the site. The history behind a landmark like the Chain Bridge, the Parliament building or Fisherman's Bastion, which operator runs which numbered dock, how the season and winter schedule actually work, or the boarding and cancellation details behind a listing. All of it comes from official and primary sources rather than from operators, and all of it can go out of date.
- An operator whose cruise is not here. If you run a real, currently bookable Danube cruise out of Budapest, with published figures and a route that holds still when it is read twice, send the link and we will read it the way we read the others. Nobody pays to be included and nobody can pay for position, so the answer depends only on whether the listing checks out.
- A question that neither the FAQ nor the guides answers.
Email info@budapestrivercruises.org
What to expect back
An honest answer, not a fast one. Corrections get priority and usually go live within a day or two of being checked, because a wrong price or a wrong dock is the kind of error that costs somebody their one evening on the Danube. General questions take longer, and some of them get answered by adding a paragraph to a guide rather than by return email, which helps the next person asking the same thing. We do not send a newsletter, we do not follow up to sell you anything, and we do not pass your address anywhere.
What we cannot help with
We cannot take a booking, hold a seat, move your date, cancel a place or issue a refund. None of those are ours to touch. Every tour on this site is sold and run by somebody else, and the booking lives on that operator's own listing rather than on any system of ours.
So if the question is about a booking you have already made, the confirmation email you were sent is the fastest route. It carries your reference, the boarding instructions and a message button that reaches the people who will actually be at the dock on the day. On a same-day question that beats us every time, and if a departure is ever in doubt, it is the only channel that can do anything about it.
Two details worth checking on that confirmation before you write to anyone. The dock first: Budapest cruises do not share one pier, they board from several numbered docks along the river, mostly along Jane Haining rakpart on the Pest side, with other sightseeing and drinks cruises boarding from Vigadó tér on the Pest bank or Batthyány tér across the river in Buda, so check which dock and which bank your confirmation names before you plan your evening. Then the cancellation window: many listings state free cancellation up to 24 hours before departure, in the platform's own wording, and inside that window the listing's own terms take over, so the booking page is the authority on both.
Still deciding which cruise? The five kinds of cruise narrow eight listings down faster than we can by email, and the guides cover the timing and the dinner-versus-sightseeing question that sit underneath most of them.